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Wholesale

Devocean Wholesale Terms

REFFERALS:

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HOW TO ORDER:

Simply send us an email requesting Wholesale information, and we will email you our catalog and line sheet. Then send us the necessary SKUs and quantities you would like to order, and we will email you a custom invoice. Once the invoice has been paid in full, your order will be processed and shipped right away.

 

OPENING ORDERS:

A minimum order of $250 is required on opening orders from Devocean. Initial orders for new accounts must be paid in full before items are shipped out. We accept all major credit cards and paypal transactions. We will email you with your order total and a digital invoice with a link to the payment.

 

RE-ORDERS:

A minimum order of $100 is required for re-orders on our products as long as they meet the MOQ per design (6 pieces)

 

DELIVERY & SHIPPING:

Though your shipment will likely go out within 2-3 business days, please allow up to 2-4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.

 

Custom Wholesale Orders:

The products that we offer in our Wholesale Catalog are the best selling items and tend to have the best result in wholesale environments. We keep large amounts of these items in stock in order to meet wholesale demand. All other jewelry styles on the website are available for wholesale purchase, but may take an additional 2-4 weeks for mass carving/production time (30% initial deposit must be made before production begins). 

Back Orders & Limited Editions:

Occasionally certain products may be out of stock. You will be notified of any items that are back-ordered, and if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock, I will ship it out immediately unless directed otherwise. Limited-edition items (marked as such in the catalog) are not remade once they sell out. If a limited-edition item is sold out at the time of your order, that portion of your order will be cancelled and fully refunded.

 

Refused Shipments:

Refused shipments are subject to a 20% restocking fee and customer will be responsible for all freight costs.

 

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

 

Recycled and Handmade:

All of our products are handmade and hand carved. Due to the nature of our production method, each product may vary slightly in size or color.